Customer Engineer (m/w/d) - multinational IT environments (process + technologies) / SCCM / Ivanti DSM


Description of Tasks
 
• 3+ years experience in multinational IT environments (process + technologies)
• experience in Microsoft technologies (Windows 10 client, Win Server; installation, configuration, troubleshooting)
• Modern Apps MSIX, App-V
• Windows Registry
• experience in software deployment (SCCM / Ivanti DSM) – besonders wichtig!
• Basic Cloud Computing Solutions (Citrix preferred)
• experience in project related work
• analytical mindset
• strong German skill (both written and verbal) is desired
• English skill (as an alternative to German)
• strong in teamwork
• Certification in Windows 10 (welcome, but purely optional)
• ITIL knowledge (with cert) is advantage

Requirements
 
• Analyzes client workplace solutions belonging to customer ordered applications Compares clients’ needs to the our customer (telecommunications) offering, identifies gaps and discrepancies belonging to customer ordered applications Participates in standard application integrations or software deployment tasks only to be informed

• Taking part in customer meetings with technical and / or organizational topics.

• Receiving software order for new/updated customer software

• Maintains a thorough understanding of our customer (telecommunications) managed workplace services business system configurations and features

• Analyzes client workplace solutions belonging to customer ordered applications Compares clients’ needs to the our customer offering, identifies gaps and discrepancies belonging to customer ordered applications Participates in standard application integrations or software deployment tasks only to be informed

• Provides customer application descriptions and installation documentations to the groups on the process chain.

• Software certification (application readiness) and evaluation for customer ordered applications

• Creates packaging order for scripting factory for customer ordered applications

• Technical Approval of software packages ordered by customer

• Managing UAT of software packages ordered by customer and Core Apps and for DriverPacks and Utilities

• Preparing and ordering SW Mass Rollout for customer ordered packages and for Core Apps and for DriverPacks and Utilities

• Client related Problem Management (OS, CoreApps, hardware, driver, customer applications) - participating in problem solving

• Manages the resolution of problems and changes for customer software only

• 3rd Level Support and Problems via email for customer ordered applications

Volume: 1440 hours
Contact Person
 
Project:
Daniela Hammer
Phone:   +49 (0) 6227 30 907 - 60
Fax:  +49 (0) 6227 30 907 - 99
eMail:  dh [at] duragis [dot] de
Project:  17615
Place  Remote
Start:   20.04.2021
Duration:   31.12.2021